At degreetop, we understand that you're excited to receive your carefully chosen pieces. We strive to make the shipping process as smooth and transparent as possible, ensuring your orders reach you safely and promptly.

1. Processing Time

• All orders are processed within 1-3 business days (excluding weekends and public holidays) after payment confirmation.

• During peak seasons or promotional events, processing may take slightly longer. We'll notify you if there are any significant delays.

2. Shipping Methods & Carriers

• We work with trusted international carriers including DHL, FedEx, and EMS to ensure reliable delivery.

• Shipping methods vary by destination and order value, with options ranging from standard to express delivery.

3. Shipping Destinations

• We currently ship to over 50 countries worldwide.

• Some remote locations may require additional shipping time or have limited service availability.

4. Shipping Costs

• Shipping costs are calculated at checkout based on your location, package weight, and selected shipping method.

• Free standard shipping is available for orders over $150 USD.

5. Delivery Times

• Standard Shipping: 7-15 business days

• Express Shipping: 3-7 business days

• Please note that these are estimates and actual delivery times may vary depending on customs processing and local factors.

6. Order Tracking

• Once your order ships, you'll receive a confirmation email with your tracking number and a link to monitor your package's journey.

• You can also track your order through the "Order Tracking" page on our website.

7. Customs & Import Duties

• International orders may be subject to customs fees, import duties, or taxes imposed by the destination country.

• These charges are the customer's responsibility and are not included in the product or shipping costs.

• We declare all packages at their actual value and cannot mark items as "gifts" to avoid customs fees.

8. Shipping Address

• Please ensure your shipping address is complete and accurate before placing your order.

• We cannot modify shipping addresses once orders are processed.

• If a package is returned to us due to an incorrect address, we will contact you to arrange reshipping at an additional cost.

9. Lost or Damaged Packages

• In the rare event that your package is lost or damaged during transit, please contact us immediately at degreetop@outlook.com.

• We will work with the carrier to resolve the issue and ensure you receive your order or a full refund.

10. Contact Us
For any shipping-related questions or concerns, please don't hesitate to reach out:
Email: degreetop@outlook.com
Response Time: Within 24 hours during business days

We appreciate your trust in degreetop and look forward to delivering elegance to your doorstep.